11/3/25 Social Listening Blog~ Chipotle's social listening practices
Sources: https://www.restaurantbusinessonline.com/operations/chipotle-uses-social-listening-to-adjust-pricing-in-real-time https://www.nrn.com/quick-service/chipotle-sees-30-traffic-boost-after-free-guac-week I did my case study on a really interesting social listening strategy that Chipotle used. Chipotle turned their October 2025 “GuacGate” crisis with a 50¢ guac upcharge into a 30% increase in traffic through social listening strategy. This shows that in 2025's value-wars that customer rage = revenue gold when handled fast. On X, @ChipotleTweets 70% food shots, 30% rapid-fire replies—using Sprout Social to monitor “guac tax” sentiment in real-time, averaging 8K likes on wins but 300+ replies on price complaints amid a -4% Q3 same-store sales dip (Nation’s Restaurant News, Nov 1). On Oct 20 when a user name of @BurritoBae tweeted: “@ChipotleTweets $2.75 for guac now? That’s a side of rent. I’m out. #GuacGate”, showing Gen Z's price sensitivity and demand for ...